1. Shipping Methods: Our website offers two shipping methods, UPS and FedEx, for customers to choose from at checkout.

  2. Estimated Delivery Time: The estimated delivery time for each shipping method will be displayed at checkout, and will vary depending on the destination and the shipping method chosen.

  3. Shipping Costs: The cost of shipping will be calculated at checkout and will depend on the destination, weight, and shipping method chosen.

  4. Delivery Tracking: A tracking number will be provided to the customer once the order has been shipped, and can be used to track the delivery status of the package.

  5. Delivery Signature Requirement: By default we ship packages without signature requirement, in case you have any specific requirement please let us know before we ship the package.

  6. Damaged or Lost Packages: In the event of a package being damaged during shipping or going missing, please contact our customer service team immediately. We will work with the shipping carrier (UPS or FedEx) to resolve the issue and ensure that the customer receives their package or receives a refund if the package can’t be delivered.